Seeking to improve the ride experiences of their customers, Grab recently introduced these new features on their app:
GrabChat picture messages
You can now send a picture of your exact location to help your driver locate you quickly.
GrabChat voice messages
Forego the hassle of texting when communicating with your driver. Get your message through easily with a voice message instead.
Recommended entrances and pick-up points
A total four million pick-up points across Southeast Asia have been added to the app. With a wider range of pick-up points to select from, it’s now more convenient for you to pick a recommended and easier-to-reach location, especially in busy areas or at places with multiple entrances.
Change destination
There is also the new option to change your destination or drop-off point while still in transit. Your fare will be updated, taking into account the distance already traveled. This will be available starting December 2018.
Cancel anytime
Keyed in a wrong destination? Changed your mind? Cancel your booking during the driver-search phase with no penalty or charges incurred.
Driver reallocation
In the event that a driver cancels on you, Grab will automatically reallocate another driver to pick you up.
Saved places
Starting next month, you’ll be able to save your favorite destinations like home and office for faster bookings.
Trip rating
Another feature that will be available starting next month is the automatic display of the post-trip feedback based on the rating you’ve given your driver.
