Mazda dealership issues notice of Preventive Service Campaign

Mazda Philippines, in cooperation with its 19 dealerships nationwide, announces a Preventive Service Campaign involving the replacement of fuel pump motors for various models in its lineup. The campaign covers a total of 1,838 Mazda units, which include the following models, sold in the Philippines:

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The list of vehicles covered by the Preventive Service Campaign includes models produced between 2017 to 2019. No 2020 year model vehicles are included.

Notifications to the owners of the vehicles under this campaign have already begun as of October 20, to schedule them for their service appointments. The Preventive Service Campaign procedure involves the replacement of the fuel pump motor, which is a component of the Fuel Delivery Module (FDM). The FDM is not replaced. The fuel pump motor replacement is expected to take approximately 2.5 hours and is free of any cost to the customers.

All Mazda dealerships nationwide have been notified of the Preventive Service Campaign on October 13, 2020, together with the full Vehicle Identification Number (VIN) list of the vehicles included in the campaign. Implementation began immediately after the filing was done at the Department of Trade and Industry on Tuesday, October 20. The necessary replacement parts have been brought in, and already distributed to all Mazda dealerships. Communications from the dealerships to the customers is ongoing, with the vehicles within the campaign guaranteed to be served immediately upon their scheduled arrival. 

Mazda customers are also encouraged to contact their respective service dealerships to know if their Mazda is included in the campaign by providing the VIN or Chassis Number as indicated in the OR/CR of the vehicle. The Mazda Philippines website will also be updated with the file containing the list of VINs covered by the Preventive Service Campaign.

“Preventive Service Campaigns are undertaken when necessary to ensure the optimum operation of every Mazda vehicle sold in the country,” says Ramil De Vera, General Manager of Customer Service Operation of Mazda Philippines. “We must always be transparent with our customers whenever their vehicles require such special attention. Their safety is our top priority, and that is why we are always quick to implement technical and performance requirements of Mazda Japan.”

Bermaz Auto Philippines, Inc. (Mazda Philippines) is the exclusive distributor of Mazda vehicles and parts in the Philippines. There are 19 Mazda 3S dealerships located across the Philippines and Metro Manila—Mazda Greenhills, Mazda Pasig, Mazda Quezon Avenue, Mazda Makati, Mazda Alabang, Mazda Cavite, Mazda Sta. Rosa, Mazda Pulilan, Mazda Pampanga, Mazda Dagupan, Mazda Cabanatuan, Mazda Tarlac, Mazda Negros, Mazda Cebu, Mazda Iloilo, Mazda Cagayan De Oro, Mazda Davao, Mazda Butuan, and Mazda General Santos.