Huawei assures its customers that it will continue to look after its after-sales service following the announcement of Enhanced Community Quarantine in Luzon. Through Huawei Customer Service, users will be able to enjoy extended warranty period, access to support app, and personalized assistance.

Warranty Period Extension

For Customer whose Huawei device warranty expires during the period of March 15, 2020 (inclusive) to May 30, 2020 (inclusive), Huawei will extend the warranty of these devices until May 31st. Such extension will cover Huawei mobile phone, PC, tablet, wearables, smart home, and other Huawei devices sold in the Philippines.


Troubleshooting made easier with Huawei’s built-in service application (Support App) designed to resolve various Huawei device issues. It features a variety of quick and practical functions such as smart diagnosis, live chat and benefit query, providing a scenario-based solution and one-stop troubleshooting of common issues, as well as keeping you in-check of the condition of your device(s).

Personalized Assistance

Customers in need of one on one assistance may also reach out to friendly advisors through these channels:

  1. Hotline – 0923-0990468 / 1800-8739-5227 (Globe Toll-Free)

1800-1853-5353 (PLDT/Smart/Sun Toll-Free), 9am to 9pm

  •  Livechat via Support App or Official Webpage, 9am to 6pm
  •  Facebook – Huawei Mobile, 9am to 6pm
  •  Email –

For more information, you may check this link or the official Huawei Mobile Facebook page.