In a bid to ease print management for its customers, Epson recently launched its own enterprise printing solution, called EasyCare 360.
EasyCare360 is an all-in-one solution installed in Epson printers to provide businesses hassle-free printing management by monitoring the status of the unit and taking care of the consumables, spare parts, repair, and maintenance services.
Epson’s EasyCare360 is a monthly subscription service which customers can buy separately from Epson WorkForce Pro WF-C869R printers. The subscription features a “pay-per-click” model for each printer, allowing customers to pay only for the total number of pages they print every month.
With a pay-per-click model, customers can control their printing costs by removing the uncertainty of buying consumables and unexpected parts for repair. EasyCare360 also minimizes printing downtime with its premium, on-call technical service, to ensure that printing operations are always up and running.
EasyCare360’s premium service is comprised of a dedicated technical support team, which guarantees a two-hour response time for solving on-site issues, and is available to serve customers every Mondays to Saturdays except on National Holidays, from 9 a.m to 4 p.m. For calls beyond 4 p.m, on-site visits will be done on the next working day.
An EasyCare360 subscription also includes free delivery of parts and consumables, remote troubleshooting, preventive maintenance, installation services, and end-user training.
Epson’s EasyCare360 is now available within Metro Manila, upon the purchase of WorkForce Pro WF-C869R units. This A3 multifunction printer offers the lowest-cost color printing in its class. Equipped with a Replaceable Ink Pack System (RIPS), the WorkForce Pro WF-C869R delivers up to 84,000 ISO pages before changing the ink packs, which translates to fewer interventions and less hassle for users. This powerful enterprise printer also speeds through professional-quality prints at 24 ISO pages per minute (ppm) (black/color) and scans up to 25ppm.