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Chat with Toyota: TMP activates chat apps to connect with customers

Toyota Motor Philippines (TMP) customers now have more ways to connect with the brand online with the launch of two new chat channels – its official Viber Community and its enhanced Facebook Messenger chat.

Anticipating the need of more people to use online touchpoints to access information and send inquiries, TMP continues to explore more ways to provide customers efficient, convenient, and safer ways to engage and transact with Toyota and its network of dealers across the country. With social distancing requirements and quarantine guidelines in place, Toyota is giving customers easy options to get updates or send inquiries, without leaving the safety of their homes.

Toyota PH, the official Viber Community for all Filipino Toyota owners, future customers, and aficionados can be accessed by searching for the verified Toyota PH community on Viber or by visiting https://bit.ly/toyotaviber via mobile or desktop internet browsers.

Upon joining the Toyota PH community, members will start receiving the latest news and updates straight from TMP, car care tips, special deals and promos, exclusive content, and more. Soon, members will also get to use the 2020 edition of the official Toyota PH Viber sticker set for free.

Meanwhile, Facebook users can start using TMP’s enhanced Facebook Messenger chat to send inquiries and be connected with the official Facebook Messenger chat of their preferred Toyota dealer. To start, user can go to http://m.me/toyotamotorphilippines or search the verified Toyota Motor Philippines account (with the blue check mark) on Facebook (www.facebook.com/ToyotaMotorPhilippines) and tap on the Messenger icon or link. 

A Messenger chat bubble is also available while browsing TMP’s official website www.toyota.com.ph so that users can immediately fire up the chat box while reading vehicle information.

The enhanced Messenger chat allows users to select their preferred vehicles and dealers with just a few taps. Dealer representatives will then contact the customer to assist them to make their car purchase process quick and seamless. 

Automatically connecting the customer to the Facebook Messenger account of official dealers also lessens the chances of communicating with unauthorized accounts, protecting them from fraudulent transactions.

Aside from these chat apps, TMP has also launched its virtual showroom (www.toyota.com.ph/showroom) where customers can explore 360-degree exterior and interior views of Toyota vehicles, calculate payments, and send their online inquiries. Existing Toyota customers can also conveniently book after-sales services like periodic maintenance online through www.mytoyota.ph.

TMP will soon launch more digital solutions to continuously help its customers enjoy the best possible car purchase and ownership experience as they navigate the new normal.

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