The Bank of the Philippine Islands (BPI) introduced two new services to help businesses streamline processes, enhance customer experience, reduce costs, and lessen the chances of spreading COVID-19.
Through the Electronic Automatic Debit Arrangement or e-ADA on the Bank’s BizLink platform for corporate clients and the new Bulk Check Deposit facility, corporate clients can maximize the use of technology amid the pandemic.
BPI is the first bank to offer a fully digitized e-ADA enrollment experience. e-ADA allows for digital enrollment for biller companies and their customers, thereby enhancing customer collection by reducing costs and providing better customer experience overall. The Bulk Check Deposit facility allows corporate clients to process checks more conveniently through scanning and depositing of checks from their offices instead of going to the bank branches.
“The pandemic and the corresponding lockdowns have greatly accelerated digitalization among industries and established highly-digital customer behaviors. While we look forward to a COVID-free world, we believe that when it comes to digitalization, there is no turning back and businesses need to embrace it. Digital is the way of the future,” said BPI Corporate Banking Head John-C Syquia.
Ana Sison, BPI Transaction Services Head, said the e-ADA will also help save trees and time spent rectifying errors.
“This new service eliminates the dependence on paper documents which come with manual enrollment to ADA. Electronic-based enrollments would allow for more accurate and convenient processing for both the company and the customer,” said Ms. Sison.
For many companies, the pandemic seriously challenged the reach of traditional cash-based collections amid social distancing and other health and safety measures. Business leaders were compelled to revisit and adjust daily operational processes to ensure their company’s financial stability while maintaining the safety of their employees.
