Volvo unveils an Innovative Retail Experience

Volvo Philippines reopens its doors with a freshly renovated showroom. In celebration of its 25^th anniversary, Volvo has embarked on the biggest and most extensive makeover of its local headquarters in Makati City to date.

Staying true to its Swedish roots, the new Volvo lifestyle area embodies minimalist Scandinavian design. With clean lines and modern features, it offers guests a truly pleasurable retail experience.

Putting People First

More than just building and selling premium cars, Volvo has distinguished itself by putting people at the center of its operations. It always has and will continue to be, driven by its promise to provide customers with the freedom to move in a personal, sustainable, and safe way.

That is why the company’s key innovation areas – connectivity, electrification, and safety – are all focused on making their customers’ lives simpler, to help them reduce their impact on the planet, and keep them safe.

In response to the call of the times, the new Volvo showroom provides a haven of comfort and safety for all its guests. With people as a priority, innovative features and systems are put in place.

Based on the advice of health and safety experts, strict guidelines are observed the moment guests arrive at the Volvo showroom up until they leave the premises. This includes wearing of face masks, social distancing, checking of body temperature, provision of alcohol disinfectants in key areas, and other protective measures. All high-traffic areas such as the showroom and service center follow strict safety guidelines.

Volvo Retail Experience

To ensure a safe and seamless showroom experience, visitors who want to know more about Volvo products and services can do so with the aid of the latest retail technologies.

For example, view the specifications or get more information about the Volvo vehicle on display, guests can simply scan the QR code on the vehicle tag. Doing so minimizes the need for physical contact with high-touch surfaces or materials.

At the same time, the disinfection of all display vehicles and demo units is done every thirty minutes. The same is also true for all contact surfaces and areas within the Volvo retail space. These safety protocols are strictly implemented to ensure that every person at the Volvo showroom can feel safe coming in and going out.

Volvo Concierge

Volvo PH is also the first local luxury car dealer to create a dedicated concierge service when the pandemic hit. Volvo Concierge is the distributor’s judicious response to the vehicle requirements of its clients.

This online facility offers remote sales and service support coursed through various online and social media channels. Through Volvo Concierge, Volvo car owners can book a service appointment. People who are in the market for a Volvo can also schedule a viewing or a test drive through Volvo Concierge or any of the dedicated Volvo PH hotlines. 

New Showroom for the New Normal

“Our unrelenting pursuit to deliver a truly enjoyable Volvo ownership experience has led us to innovate. We ask, we listen, and we act based on what our customers are saying. Our new showroom is just one area that helps us provide a solution to their mobility needs,” shares Volvo CEO and President Atty. Alberto B. Arcilla.

Safe and sustainable mobility can still be enjoyed. Through the concentrated efforts of both global and local management, the health, peace of mind, and safety of anyone who wishes to discover the world of Volvo cars can do so with confidence.

“With safety as our guiding principle, we continue to focus on caring and protecting people not only with our cars but also with the way we conduct our business. This is our commitment. This is Volvo – for people, for the world around us, for life.”

You may click the link below to watch our Ride to Safety video: