Toyota Financial Services Philippines (TFSPH) has once again solidified its position as a leader in innovation and efficiency by clinching the top spot in the Annual Global Kaizen Event of Toyota Sales Finance Companies around the world. TFSPH emerged victorious in the Regional TWoW! Competition for the Asia Pacific Region and the prestigious People’s Choice Award.
The journey to this remarkable achievement began last January when TFSPH’s groundbreaking project, “Click & Send,” was selected as the official entry for the FY2024 Regional TWoW! Competition. The project, themed “Reaching Customers Fast and Easy,” revolutionized customer communication by leveraging existing digital platforms, eliminating manual processes, and accelerating information delivery to clients.
Amidst stiff competition from across the Asia Pacific Region, TFSPH’s “Click & Send” project stood out, showcasing its ability to enhance customer satisfaction, streamline operations, reduce costs, and promote sustainable practices by going paperless.
Following its victory in the regional competition, TFSPH represented the Asia Pacific Region in the 21st Annual Global Kaizen Event (GKE), held last April. This event, which marked 21 years of celebrating Kaizen efforts worldwide, provided a platform for TFSPH to showcase its innovative project on the global stage.
During the Virtual GKE, TFSPH presented its project alongside other regional winners, garnering attention and accolades from a global audience. Among the highlights of the event was the People’s Choice Award, determined by votes from employees of Toyota Sales Finance Companies worldwide. TFSPH emerged as the winner, clinching the People’s Choice Award.
Winning the People’s Choice Award for the third time underscores TFSPH’s dedication to continuous improvement and customer-centric practices. TFSPH remains at the forefront of driving positive change within the automotive finance industry, setting a standard of excellence for others to follow.
This remarkable feat adds to TFSPH’s illustrious track record in Kaizen excellence. With previous wins in both regional competitions and global events, TFSPH has consistently demonstrated its commitment to delivering value to customers through innovative solutions.
As TFSPH celebrates this monumental achievement, it reaffirms its commitment to pushing boundaries, driving innovation, and delivering unparalleled service to its valued customers.
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