After almost a month-long halt in dealership operations, Suzuki Philippines has found the opportunity to reach and provide their customers with service by reopening some of its dealers. They will be having precautionary measures to avoid the spread of the virus and made sure to set forth Dealership Reopening Guidelines.
As of May 4, out of 79 SPH dealerships located in different parts of the Philippines, 17 dealerships resumed operations. The following dealerships are: Bohol, Cagayan De Oro, Calbayog, Dumaguete, General Santos, SM General Santos, Ilocos Norte, Ilocos Sur, Isabela, Kalibo, La Union, Naga, Ormoc, Ozamiz, Palawan, Roxas, and Tacloban
Despite the Enhanced Community Quarantine (ECQ) being lifted in some areas, Suzuki still prioritizes the safety of its employees and customers. Hence, to prioritize this “New Normal” Business Operations with to-do’s that are easy to remember: S.M.A.R.T. Sanitize Thoroughly, Maintain Safe Distancing, Adhere Strictly, Reach People Online, and Think Positive.
If you are looking to visit Suzuki dealerships, expect all the employees following these guidelines:
Sanitizing Thoroughly will include requiring employees to sanitize areas in the store more often than usual particularly workplaces and customer lounges at least every two hours. Sanitation Stations will also be available in environments such as the reception, negotiation tables, cashier windows, and service areas. Vehicles will be sanitized in the shops as well upon arrival from their designated distributor, before and after release for test drives, and to customers who will purchase them.
To Maintain Safe Distancing, lesser vehicles will be displayed in the showrooms and meeting attendees per transaction will be reduced to keep negotiation tables uncrowded. Wearing of masks, body temperature check upon entering dealerships are to be Adhered Strictly by employees daily.
For customers, home delivery of their fully sanitized vehicle is encouraged. Shall they choose to pick their vehicle up instead, they are encouraged to come alone for the handover ceremony. To lessen face-to-face interaction, useful and adequate information, appointment bookings, test drive requests and applications, and other transactions will be available digitally as Reaching People Online will be beneficial for both employees and customers.
Exercising these guidelines is a leap towards prevention against COVID-19, but aside from a physical course of action, Suzuki understands that Thinking Positively is equally essential. Suzuki urges the community to distance ourselves from negativity, stay healthy and exercise regularly, and foster positive energy amid these challenging times. Suzuki believes that by staying S.M.A.R.T, we are able to experience the Suzuki Way of Life! despite being faced with obstacles and eventually overcoming them and rising above the situation.
