Subaru welcomes customers back to showrooms

Motor Image Pilipinas, Inc. (MIP), the exclusive distributor of Subaru vehicles in the Philippines, resumes operations on May 18. Several Subaru dealerships in parts of the country are reopening on Monday, while MIP’s branches in the National Capital Region (NCR) will reopen starting Wednesday, May 20.

Enhanced Measures for Customer Safety

In line with Subaru’s focus on safety, stringent measures and protocols are in place to ensure customers’ health and confidence.

Staff, customers and visitors are required to wear face masks and will have to undergo mandatory temperature checks accompanied by health declaration forms when they visit our showrooms and service centers. Those with body temperatures of 37.5°C and above will not be allowed to enter the premises and asked to seek medical attention. At the same time, entry and exit points as well as common areas will be limited.

Cleanliness and disinfection standards have also been enhanced. Sales consultation rooms, customer lounges, payment counters, parts and service areas and washroom facilities will be cleaned and sanitized daily, at the start and end of the workday. During this period, refreshments will only be served through disposable cups or in the form of bottled water.

To ensure safe distancing, the company is also limiting the number of customers in Subaru showrooms at any one time. Markers are in place to establish physical distancing of at least one metre. On test drives, a maximum of three people is allowed per vehicle – the customer, a sales consultant and a security personnel.

For aftersales services, customers are requested to schedule and confirm an appointment via phone or online before sending in their vehicles. Walk-ins are not permitted for now. Customers are strongly discouraged from waiting at service centers and should return to pick their vehicles up only after the job is completed. Customers are also advised not to bring their children along. All vehicles will be thoroughly sanitized before and after each job. Cashless payment options are encouraged.

Test Drive at Home

MIP introduced “At-Home Test Drive” in March, an initiative for customers who do not wish to travel to showrooms. Customers who are eager to get behind the wheel and experience the Subaru difference can now do so right at their doorstep in three easy steps. They may register online at https://www.subaru.asia/ph/testdriveathome or call their nearest showroom for a sales consultant to meet them.

All vehicles are thoroughly sanitized before and after test drives, following the strict protocol on all touch points, including center armrests, door handles and gear knobs. All sales consultants, who have gone through temperature checks and are cleared for visit, will also be equipped with face masks and hand sanitizers.

Extension of Aftersales Coverage

The company is also offering customers added value and peace of mind with the following parts and service initiatives:

• Periodic Service Maintenance (PMS): For customers who have scheduled or missed appointments during the Enhanced Community Quarantine (ECQ) a grace period of 60 days or 2,000 KM, whichever comes first, will be given.
• Warranties: For customers whose vehicle warranty claims expired during the ECQ, a 60-day grace period will be implemented subject to validation under Subaru’s Standard Warranty Guidelines.

List of dealerships:

NCR

Subaru Alabang | Whitehorn Motors Inc.* – starting May 18
Tierra Nueva, Alabang–Zapote Road, Cupang, Muntinlupa
Tel: (02) 8-5197123
Operating Hours:
Mon – Sat (8:00 AM to 7:00 PM)
Sun (9:00 AM to 5:00 PM)

Subaru Cainta | LiCa Autogroup* – starting May 16
KM22 Ortigas, Highway Extension, Barangay Bend St. Cainta, Rizal
Tel: (0915) 958 2977
Operating Hours:
Mon – Sun (9:00 AM to 5:00 PM)

Subaru Global City | Motor Image Manila Inc.* – starting May 20
Dusit D2 Hotel and Residences, McKinley Parkway, BGC
Tel: (0917) 7049804
Operating Hours (Showroom):
Mon – Sun (9:00 AM to 9:00 PM)

Subaru Greenhills | Motor Image Manila Inc.* – starting May 20
187 EDSA Greenhills, San Juan
Tel: (02) 87278333
Operating Hours:
Mon – Sun (9:00 AM to 7:00 PM)

Subaru Manila Bay | MI Manila Inc.* – starting May 20
Lot 39 Block 2, Bradco Avenue, Aseana City Paranaque
Tel: (02) 8-8809898
Operating Hours:
Mon – Sun (9:00 AM to 7:00 PM)

Subaru Pasig | MI Manila Inc.* – starting May 20
E. Rodriguez Jr. corner Carlos Caparaz St., Brgy. Ugong, Pasig
Tel: (02) 8-8829788
Operating Hours:
Mon – Sun (9:00 AM to 7:00 PM)

LUZON

Subaru Baguio | Grand Canyon Multiholdings, Ltd. – starting May 18
GR Loy Bldg., Cam 7, Kennon Road, Baguio
Tel: (074) 6611266
Operating Hours (Showroom): Mon – Sat (8:30 AM to 5:30 PM)

Subaru Cam Sur | AutoMarken Inc. – starting May 4
Maharlika Highway, San Jose, Pili, Camarines Sur
Tel: (054) 8817912
Operating Hours:
Mon – Sun (8:00 AM to 6:00 PM

Subaru Pangasinan | Grand Canyon Multiholdings, Ltd.* – starting May 18
National Highway, Ambonao, Calasiao Pangasinan
Tel: (075) 6154631
Operating Hours:
Mon – Sat (8:30 AM to 5:30 PM)

Subaru Sta. Rosa | Monte Rosa Motors Inc.*
Km. 49, Sta. Rosa- Tagaytay Road, Brgy. Pulong Sta. Cruz, Sta. Rosa, Laguna
Tel: (049) 5303852
Operating Hours:
Mon – Sat (8:00 AM to 7:00 PM) Sun (9:00 AM to 5:00 PM)

VISAYAS

Subaru Bacolod | Ponce Automobile Corp. – starting May 18
Araneta Street, Singcang, Bacolod City, Negros Occidental
Tel: (034) 4323838
Operating Hours:
Mon – Sat (8:30 AM to 5:30 PM)

Subaru Cebu | AutoCentral Inc.* – starting June 1
A.S. Fortuna St, Bakilid, Mandaue City, Cebu
Tel: (032) 3459758
Operating Hours:
Mon – Sat (9:00 AM to 3:00 PM)

Subaru Iloilo | Allwheel Automotive Inc. – starting May 18
MacArthur Drive, Tabuc Suba Jaro, Iloilo Tel: (033) 5036167
Operating Hours:
Mon – Sun (8:00 AM to 6:00 PM)

MINDANAO

Subaru CDO | | AutoCentral Inc. – starting May 4
Km 3, Kauswagan National Highway, Cagayan de Oro, Misamis Oriental
Tel: (088) 8808888
Operating Hours:
Mon – Sat (8:00 AM to 5:00 PM)
Sun (9:00 AM to 3:00 PM)

Subaru Davao | Image Cars Davao Inc. – starting May 18
Km. 7 West Insular Village, Lanang, Davao City, Davao del Sur
Tel: (082) 2331100
Operating Hours:
Mon – Sat (8:30 AM to 4:30 PM)

Subaru Gen San | Image Automobiles General Santos, Inc. – starting May 4
Lot 1-A-2, Bulaong Ave, Brgy., South Cotabato Tel: (083) 8771835
Operating Hours:
Mon – Sat (8:00 AM to 4:00 PM)

*Resumption dates subject to change following city ordinances with stricter sanitation procedures on highly populated areas under the Modified Enhanced General Quarantine (MECQ)