Singlife Philippines’ promise of no-fuss protection goes beyond digitizing how customers buy life insurance. By making filing of claims and securing of payouts possible with just a few taps on a smartphone, customers are immediately relieved of financial hardships caused by high medical costs or sudden income loss.
Claims services are just as important as the amount of coverage you get. It is the moment of truth between you and your life insurer, where you get to realize the benefits of the protection you bought. When the unexpected happens, your life insurer needs to be quick to fulfill the promises made to protect you from financial struggles and setbacks. The manual processes, tedious paperwork, and long waiting time should be the least of your worries, especially in a time of crisis.
Since entering the market in October 2020, Singlife Philippines has processed over 600 claims, with policyholders or their dependents getting their benefits almost instantly. These include payouts for COVID-19 test allowances in less than 24 hours, and confinement aids and medical cost reimbursements for severe cases within 3 business days. As an example, a customer who bought Cash for Dengue Costs (with a free COVID-19 cover) for only ₱700 per year received ₱331,500 in total benefits within just 3 days after filing a claim with complete requirements. A very welcome support to pay his hospital bill of ₱356,200.
What’s more, when it comes to its income protection products, Singlife Philippines grants advanced claim payouts worth up to 3 months of the income lost due to disability or death. This helps ensure a steady flow of income for daily needs while the claim is being reviewed. Cash benefits are credited directly to the policyholder or beneficiary’s GCash wallet or nominated bank account for easier, more convenient access to funds.
“The needs of our customers always come first,” said Kame Amado-Gomez, Head of Digital Networks at Singlife Philippines. “This includes providing a faster and more efficient way of filing claims. If you are suddenly faced with an expensive medical bill or an accident that left you physically incapable of earning a living, you can simply open your GCash app to file a claim, submit soft copies of supporting documents, and you will hear from us within 24 hours.”
Singlife Philippines’ use of the smartest technologies allows for claims to be processed in a fraction of the time, thereby getting customers their settlements faster and giving them a better overall experience. Customer service representatives are also available 7 days a week for those who prefer to speak with an officer to support them in every step.
“A disability or loss of a loved one is never easy. The least we can do is make the process of getting the money you need – when you need it most – simple and fuss-free.”
