You’ve probably already heard of this, but if you haven’t yet, then we’re here to tell you that the Galaxy Fold isn’t coming—for now. Samsung issued an earlier statement that they were investigating the different problems US journalists and reviewers ran into with the test units they got. Now, the company has confirmed that it will delay the sale to do further tests on the device. They will announce the new sale date “in the coming weeks.”
According to Samsung’s statement, “Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge. There was also an instance where substances found inside the device affected the display performance. To fully evaluate this feedback and run further internal tests, we have decided to delay the release of the Galaxy Fold.”
Samsung sent out the email above to those who pre-ordered the device. The company said they will not be charging credit cards of those who pre-ordered the foldable device until it ships. And those buyers who pre-ordered can also cancel their orders.
Some of the issues the users ran into include peeling the plastic film off the inside screen and effectively bricking the device (they weren’t warned that this would happen). Others found a bulge formed under the screen. And another had the left half of the Galaxy Fold just conk out on them.
In response to these issues, Samsung said, “While many reviewers shared with us the vast potential they see, some also showed us how the device needs further improvements that could ensure the best possible user experience. We will take measures to strengthen the display protection. We will also enhance the guidance on care and use of the display including the protective layer so that our customers get the most out of their Galaxy Fold.”
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