If you didn’t get your Galaxy Note7 through Smart or Globe, Samsung Philippines has finally released the replacement program mechanics for the global recall.
Those who bought the Galaxy Note7 on or before September 7 through authorized stores can start claiming their replacement units starting October 1 until December 31, 2016.
What you’ll need to bring to the store you bought the Galaxy Note7 in includes the device, the full box, proof of purchase, and one vaild ID. If you can’t get to the store where you purchased the phone, you can head to the closest Samsung authorized Customer Service Center.
Those who bought their devices through Globe, Smart, or Lazada need to contact the telcos and store directly.
You’ll be getting a new device without any extra cost. The warranty period will also adjust to reflect the date of replacement.
If you bought the Galaxy Note7 in the Philippines and moved to another country, Samsung says you must contact the Customer Service Center in that country. You can find contact details through Samsung’s site.
Now, if you would rather get a Galaxy S7 edge, you also have the option to exchange your Note7 for it. Device exchange already started on September 10 and will continue until the end of the year (December 31). Again, this is for all the Note7 bought through authorized stores and telco operators on or before September 7.
You also need the requirements posted above to avail of the exchange. Samsung will reimburse the difference between the SRP of the S7 edge and the Note7. And yes, you can avail of the exchange through Smart and Globe as well.
Warranty period will also be adjusted. And you can get it exchanged at Samsung Customer Service Centers as well. The exchange is also honored in other countries so get in touch with the Customer Service Center of your current location.
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