Maya extends support to customers impacted by Typhoon Carina

To assist customers affected by Typhoon Carina (Gaemi), Maya, the number 1 Digital Bank in the Philippines, is extending a payment grace period to borrowers.

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Under this program, selected borrowers of Maya Easy Credit, Maya Personal Loan, and Maya Negosyo Loan will not be subjected to late payment fees for their outstanding credit until August 15, 2024.

The grace period applies to borrowers in good credit standing from the affected areas whose due dates fall between July 21, 2024, and August 5, 2024. Areas covered include the NCR, Rizal, Bulacan, Tarlac, Zambales, Pampanga, Cavite, Bataan, and Batangas.  

“We understand the challenges faced by our customers in the aftermath of the calamity, and we want to stand by them during these difficult times,” said Shailesh Baidwan, Group President at Maya and Co-Founder of Maya Bank. “This grace period is our way of providing relief and support so they can focus on their recovery.”  

Eligible customers will receive notifications via SMS and the Maya app. Starting August 16, 2024, the regular charging of fees will resume for all customers. For more information, users are encouraged to visit the Help Center on the Maya app.  

Scan to help typhoon relief efforts

To help raise funds for typhoon relief, Maya is also supporting various non-governmental organizations by equipping them with donation payment channels such as QR PH-enabled codes.  

Those able to donate are encouraged to scan the Maya QR Codes of partner organizations to extend help to affected communities during this time of need. These NGOs include Alagang Kapatid Foundation, Caritas Manila, JCI Manila, Oxfam Pilipinas, Philippine Red Cross, UNICEF, UNFPA, and Tzu Chi Foundation.   

To donate via Maya QR, follow these steps:  

• Scan the QR code of your chosen organization by clicking the ‘Scan to Pay’ button on your app 
• Make sure that the merchant’s name appearing on the app after scanning is the name of the organization you are donating to.  
• Enter the amount you wish to donate.  
• Review your donation and proceed to pay.