Kia Philippines extends Promise to Care services in time of CoVid-19

Kia Philippines shows its support to the Filipino people during this trying period by offering customer assistance programs in line with its Promise to Care slogan.

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As part of Kia’s commitment to improve customer experience, clients can expect to see such things as better quality, more convenience, more agility, and more transparency. In order to do this, Kia Philippines will focus on four key areas of Digitization, Individualization, Connectivity, and being Eco-Friendly. 

By this, Kia customers will begin to see the latest digital tools to enhance the car buying experience, connectivity with the dealers and service centers, and even customized service. It’s all part of the brand’s thrust to achieve excellence in all areas.

24/7 Emergency Roadside Assistance.

To put its Promise to Care into action, Kia Philippines is offering free 24/7 Emergency Roadside Assistance to its clientele. The program is free for all Kia owners who bought their Kia from March 1, 2016 onwards.

Benefits Kia users can enjoy:

• Emergency towing
• Minor Onsite Repair
• Personal Assistance
• Medical Assistance
• Information Service

To avail of the 24/7 Emergency Roadside Assistance, customers are required to answer an online form posted on the Kia Philippines Facebook page. Customers may also contact their nearest authorized dealership after the quarantine period.

Kia Warranty Coverage and Preventive Maintenance Service Extension

Customers with vehicle Warranty Coverage expiring during the Enhanced Community Quarantine (ECQ) period will be given a 30-day extension. This will take effect once the ECQ has been lifted. 

Meanwhile, vehicles that are due for Preventive Maintenance Service will be granted a 15-day extension, also effective from the day of the ECQ lifting.

To qualify for the Warranty and PMS extension, one must comply with the Terms and Conditions set by Kia Philippines. It’s all part of Kia’s Promise to Care for its loyal customers.  Customers may contact their nearest Kia dealership to inquire about the Warranty and Service Extension and schedule a service appointment once the ECQ has passed.