How a car company is redefining mobility in the new normal

The impact that the coronavirus left on the world will be an indelible one. Corporations and personalities have always talked about disruptive technologies. But no one truly appreciated the true implications of the term until this pandemic struck.

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Everything has been disrupted—turned upside down and inside out. Aside from repeated handwashing, facemasks, social distancing, and disinfecting of our homes, offices, and all public places have become the norm. 

This is the New Normal.

And this new normal is a mountainous obstacle to overcome for any country. An obstacle that can only be overcome by massive efforts at mobilization and transportation. Mobility delivers food and other essential goods to supermarkets and on to our homes, brings doctors and other health workers to hospitals, transports workers and employees to factories and offices, opens banks and other services, among a million other things. 

A nation that fails to move, fails. Period. 

Mobility is so crucial to a nation’s recovery from this pandemic that every sector of society has to make a contribution—big or small—to get the wheels of the economy turning. And, hopefully, accelerating. It has become an undertaking for an industry leader that has, for over 30 years, empowered a nation with dependable mobility.   

This is the goal that Toyota Motor Philippines (TMP) is focusing its considerable resources and capabilities on, as it endeavors to deliver vehicles and services to provide convenience and safety to the public as the country embarks on the challenging task of recovery in this pandemic. 

Information is a key resource in these efforts, and TMP’s digital platforms are continuously improved and updated to make vital information readily available anytime, anywhere. To this end, TMP launched a dedicated webpage at https://toyota.com.ph/hereforyou which contains regular updates on dealer openings, FAQs, the latest COVID-related news and announcements, and links to assist customers in any other inquiries they might have. Toyota’s Customer Assistance Center is also operational and is accessible at customerassistance@toyota.com.ph for additional concerns and inquiries.

While some dealerships wait for their respective municipalities to allow them to reopen their doors, customers can check out new Toyotas in the comfort and safety of their homes at https://toyota.com.ph/vehicles. They will find vehicle specifications and features, price lists, and current promos on the site. TMP will also be offering more options and packages that will make car purchasing even easier.

Should customers have further inquiries on specific models, they may leave their personal info in the inquiry form and choose their preferred dealer. A virtual showroom will soon be available to allow a more realistic dealership experience in a digital platform—from making inquiries to looking at their preferred vehicles’ exterior and interior without having to leave their homes.

To ensure everyone’s safety, customers are highly encouraged to set appointments before visiting the dealer to avoid inconvenience. The recently launched MyToyota PH (mytoyota.ph) tool makes service appointments easier as TMP’s nationwide dealer network will be implementing a purely by-appointment system for vehicle servicing. Each dealer outlet will be managing the appointments to effectively control the number of people in the facility at any given time and properly enforce social distancing. Aside from appointment booking, MyToyota PH is equipped with features that sets reminders of the user’s confirmed appointments, makes dealer inquiries faster and easier, and makes job items and service estimates easily accessible.

Toyota values the importance of mobility and acknowledges the challenges that come with the new normal. The carmaker will continue to provide flexible financing schemes, extended payment terms, and payment holidays to ensure that car purchase is lighter and easier for all customers. Free services like periodic maintenance, insurance, and BactaKlenz vehicle sanitation will also be available so customers get more value with their purchase.          

Check out https://toyota.com.ph/news/ToyotaAdvisory for updates on advisories and daily dealer reopening schedule. For more Toyota updates, visit www.toyota.com.ph or check out Toyota’s official social media pages at ToyotaMotorPhilippines (Facebook and Instagram), and @ToyotaMotorPH (Twitter).