Hino inaugurates Technical Support and Training Center

Hino Motors Philippines (HMP), the country’s exclusive distributor of Hino trucks and buses, inaugurated yesterday its newest facility in Canlubang, Calamba City, Laguna. The facility is aimed at delivering Hino’s vaunted “total support” in line with HMP’s goal to be a one-stop shop for its customers and business partners.

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In an exclusive interview with 2ndopinipn.ph, Vicente T. Mills, HMP Chairman said, “HMP invested P600 million in building the new Technical Support and Training Center (TSTC). With HMP’s support, it is the best investment to buy a brand new truck or bus than to buy a second-hand truck or bus that will only give two to four years of running service. A customer’s P5 million asset trucking business will go a long way with HMP. The sole purpose of TSTC is total support. HMP understands that customers buy trucks and buses to run their businesses 24/7. Customers need their units up and running all the time. HMP will have field service technicians ready for customers who will have no means of travelling to TSTC because their unit is broken. HMP is also preparing to branch out to Hino dealerships in Visayas and Mindanao by bringing in instructors to train and educate local dealership technicians.”

The new TSTC sits on a 15,900-square-meter land area with a 5,800-square-meter two-story building fully equipped with a service workshop, a technical training workshop, a parts warehouse, seminar rooms and corporate offices. 

Designed to enable HMP to deliver its aftersales commitment to clients, the TSTC is equipped to address the logistics, transport and overall automobile requirements of customers. Its service workshop features 14 service bays capable of providing quick service to minimize maintenance time while increasing unit efficiency. The technical training workshop enables highly qualified Hino technicians to provide on-site training for drivers and customers on step-by-step vehicle maintenance procedures. Hino has allocated five bays and three seminar rooms to ensure that every mechanic of the Hino dealer network is equipped with proper training and is able to provide quality service. 

The TSTC exclusive parts warehouse will serve as storage area for Hino premium Japanese-quality spare parts. Its inventory of 5,415 lineup items serving 71,120 units of spare parts and amounting to P160 million are sure to keep Hino vehicles up and running day and night.

The Motor Vehicle Inspection System (MVIS), one of the key sections within the TSTC, ensures HMP complies with the government’s initiative of establishing a private inspection system to regulate emissions of motor vehicles.

MVIS will have two inspection bays with brake and speed testers, wheel alignment and smoke testers, headlight testing equipment, sideslip testers and communication systems adhering to LTO’s technical requirements and testing protocols.

“Hino has definitely come a long way, and all these are rooted in our core commitment of providing Total Support to our customers at all times. Everything that we have done, what we are doing and will continue to do is a testament of how we value a dedicated support program that delivers results and exceeds expectations as the local one stop shop for truck and bus needs,” shares HMP president Mitsuharu Tabata.

The new office building likewise exhibits the company’s commitment to its manpower, Hino’s most valuable asset. The new building is designed to provide an optimized working environment that will help boost employee productivity and morale, enabling Hino to reach Employee Satisfaction (ES) within its workforce. 

Hino is also planning to launch a training school similar to Technical Education and Skills Development Authority (TESDA) in the near future. This training school, which will form part of Hino’s corporate social responsibility efforts, will be a platform for launching training programs for people from different communities on technical and vocational skills. 

In line with its efforts to contribute to protecting the environment as reflected in the standardization of Euro 4 among its products, HMP will be installing solar roof panels in the new facility and building. This approach enables Hino to reduce its electricity consumption and carbon footprint. 

Hino is optimistic that these new innovations will enable it to serve more Filipinos nationwide and help build a more connected community where people and goods reach their destinations efficiently.