Ford Philippines recognizes outstanding dealers for sales, service, and customer experience 

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Ford Philippines recognizes outstanding dealers for sales, service, and customer experience 

Ford Philippines recently recognized its top dealer partners in sales, service and customer experience during the 2024 Ford Dealer Convention held at the Okada Manila.

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The awards were divided into Sales, Service, and Customer Experience (CX) categories, honoring teams and individuals who have excelled last year. The Sales category recognized individuals and dealer teams who have sold the most number of Ford vehicles, while the Service category honored individuals and dealer teams who have delivered excellent after-sales service in the areas of warranty, parts, accessories, and extended service business. The CX category recognized individuals and dealer teams for their achievement of customer satisfaction scores in sales and service.

“We would like to congratulate our outstanding dealer employees and teams for their excellent performance that greatly contributed to the success of Ford Philippines last year,” says Mike Breen, managing director, Ford Philippines. “We hope that these accomplishments will further inspire and motivate the rest of our dealer community to continue delivering a great sales and service experience to our customers.”

SALES CATEGORY

Top 5 Retail Sales Consultants (Metro Manila)

Top 1: Justine Faith Lim, Ford Global City

Top 2: Maria Corazon Espinosa, Ford Quezon Avenue

Top 3: Mercy Jen Lecita, Ford Commonwealth

Top 4: Maria Cristina Avila, Ford Manila

Top 5: Jhocelynne De Castro, Ford Balintawak

Top 5 Retail Sales Consultants (Provincial)

Top 1: Rolan Orias, Ford Baliuag

Top 2: Kim Rimmrol Martinez, Ford Baliuag

Top 3: Don Hillary Van Gutierrez, Ford Pampanga

Top 4 (tie): Jamie Marie Flores, Ford Iloilo and Joseph Lindslee Ruta, Ford Davao

Top Dealer for Ranger Retail Sales 

Metro Manila: Ford Alabang 

Provincial: Ford Davao 

Top Dealer for Territory Retail Sales

Metro Manila: Ford Global City 

Provincial: Ford Pampanga 

Top Dealer for Fleet Sales: Ford Global City 

Top Selling Dealer

Metro Manila: Ford Global City 

Provincial: Ford Pampanga 

Top Selling Dealer Group: Anthony N. Cheng (ANC) Group 

SERVICE CATEGORY

Warranty Processor of the Year: Sosil Gayol, Ford Dumaguete

Top Selling Dealer for Accessories: Ford Global City

Top Selling Dealer for Extended Service Business: Ford Global City

Best in Parts Wholesale Performance

Metro Manila: Ford Marikina

Provincial: Ford Surigao 

Service Team of the Year

Metro Manila: Ford Alabang

Provincial: Ford Sta. Rosa

CX CATEGORY

Top Customer Experience Index Performance – Sales 

Metro Manila: Ford Otis Manila 

Provincial: Ford Ormoc 

Top Customer Experience Index Performance – Service 

Metro Manila: Ford Alabang

Provincial: Ford Sta. Rosa 

Top Customer Experience Index Performance – Sales Consultant: Justine Faith Lim, Ford Global City 

Top Customer Experience Index Performance – Service Advisor: Ruffa T. Maninantan, Ford Alabang 

Top Fix It Right The First Time Performance Junior Technician: Bryan Cadenas, Ford Alabang 

Top Fix It Right The First Time Performance Master Technician: Ralph Rosin, Ford EDSA 

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