Chevrolet resumes dealership operations; implements safety and sanitation measures

The Covenant Car Company, Inc. (TCCCI), the exclusive importer and distributor of Chevrolet automobiles and parts in the Philippines, has announced the resumption of business operations of Chevrolet dealerships in various regions, as select areas transition to the government-mandated Modified Enhanced Community Quarantine (MECQ) or General Community Quarantine (GCQ), while some cautiously implement a more localized quarantine. 

Chevrolet Cagayan de Oro, Chevrolet GenSan, Chevrolet CamSur, and Chevrolet Ilocos Norte reopened last May 4 and 5, while the rest of the dealerships in Luzon, including Metro Manila, Visayas, and Mindanao scheduled the resumption of their sales and aftersales operations on May 16 and 18, 2020.

Here is the list of Chevrolet dealerships that reopened last May 16, 2020:

METRO MANILA
Chevrolet Alabang
Chevrolet Commonwealth
Chevrolet Greenhills-EDSA
Chevrolet Pasig

LUZON
Chevrolet Batangas
Chevrolet Carmona
Chevrolet Dagupan
Chevrolet Pampanga

Below is the list of Chevrolet dealerships that will resume business operations on May 18, 2020:

METRO MANILA
Chevrolet Makati (Service Center only)
Chevrolet North EDSA
Chevrolet Shaw

LUZON
Chevrolet Cainta
Chevrolet Imus Cavite
Chevrolet Sta. Rosa

VISAYAS
Chevrolet Bacolod
Chevrolet Iloilo

MINDANAO
Chevrolet Davao

Chevrolet Makati’s Sales operations will resume on May 25, 2020, while Chevrolet Otis-Manila, Chevrolet Quezon Avenue, and Chevrolet Cebu-Mandaue will remain temporarily closed until further notice.

TCCCI encourages Chevy customers to schedule their dealership visit ahead of time, as the number of individuals inside the showroom and service area will be strictly managed. Customers may call the dealerships directly or call the 24/7 Chevy Hotline at 5328-2438 to book their appointments. For Android users, customers may download My Chevrolet Connect App where they can easily book their vehicle service or test drive appointments.

Stricter Safety Measures in Place

TCCCI together with its Chevrolet dealer partners nationwide, are implementing stringent safety protocols in all showrooms and service centers to ensure the safety of its employees and customers amidst the national concern on the COVID-19 pandemic. 

“We are taking all the necessary precautions to ensure the safety of the Chevrolet community. While our business continues to operate, the wellness of our employees and our customers during these extraordinary times remain our top priority,” said Atty. Alberto B. Arcilla, President and Chief Executive Officer of TCCCI. 

The Chevrolet dealerships in the country are heightening their regular hygiene and sanitation protocols, and carrying out stricter regulations in sanitizing all Chevrolet vehicles entering and leaving the dealerships. 

The following measures are progressively put in place in Chevrolet showrooms and service centers:

• Mandatory temperatures checks of employees and customers entering the dealership premises
• Mandatory wearing of protective equipment, including face mask, for all employees
• Alcohol dispensers or hand sanitizers are readily available in key areas of the dealership, including showroom and service reception areas
• Foot pad disinfectants are made available at the main entrance of the showroom and service workshop area
• Common areas inside the dealership, including customer and service lounges, transaction areas, meeting rooms, and restrooms are sanitized every two (2) hours and before and after closing of business hours
• General cleaning and sanitation of dealerships at least once a week
• Chevrolet vehicles on display and test drive units are sanitized regularly
• Chevrolet vehicles and genuine parts delivered to the dealership are sanitized
• Brand new Chevrolet vehicles scheduled for delivery or vehicles set for service unit release are sanitized 

Chevrolet is also implementing additional guidelines for the sanitation of all Chevrolet vehicles that are delivered to the dealership, brought in for service, or are scheduled for customer delivery. To ensure everyone’s safety, the vehicles are sanitized using recognized system products in the automotive industry. 

Chevrolet Complete Care

TCCCI wishes to assure its customers that the brand remains committed in providing the care and service needed for their Chevy. 

Chevy owners whose vehicles are under warranty should not worry about their vehicle maintenance as TCCCI earlier announced that qualified Chevrolet owners are automatically guaranteed with a 30-day extension on Preventive Maintenance Service (PMS) rescheduling and 60-day extension on vehicle warranty. 

The Chevrolet Customer Care Team continues to be readily available to answer inquiries on vehicle service concerns, sales promotion, or advance test drive requests through its 24/7 Customer Assistance program. 

Customers may call the 24/7 Chevy Hotline at 5328-2438 or email at customercare@chevyhelpdesk.com. For Android users, the brand has made the My Chevrolet Connect App available for download through Google Play to allow customers to schedule their vehicle service using their smartphones. The app will come soon to the App Store. 

TCCCI also rolls out its new “Tech Eyes” online vehicle diagnostics program that aims to solve complex vehicle repair problems more quickly and more effectively. “Tech Eyes” enables dealer service technicians to conduct remote vehicle diagnosis with TCCCI engineers, and even offshore GM engineers when necessary. The program helps in maintaining physical distancing measures in Chevrolet dealer facilities to ensure the safety of Chevrolet customers, dealer employees, and TCCCI personnel. “Tech Eyes” is now in place in all Chevy service centers nationwide. 

To learn more about Chevrolet products and services in the Philippines, log on to www.chevrolet.com.ph, like the Chevrolet Philippines Facebook page, or follow the Chevrolet Philippines Instagram page.