Astara Philippines is rolling out the red carpet for owners of JAC passenger vehicles purchased between 2017 and 2023 with a welcome gift: a free check-up and free Preventive Maintenance Service (PMS). This initiative is a warm gesture to reconnect with loyal customers and ensure their vehicles receive the expert care they deserve.
Astara Philippines wants to ensure that no owner is left behind, following a recent shift in distribution. This new program is a heartfelt invitation for customers to experience the exceptional aftersales service that the brand is known for.
“We haven’t forgotten our loyal customers who may have felt left out during recent changes,” said Tonette Lee, JAC Brand Head. “We hear you, and this program is our way of saying thank you for your patience and trust. Our ‘welcome home’ aftersales program is designed to go the extra mile to make sure every trip with your JAC vehicle comes with great service, easy access, and peace of mind.”
Taking advantage of this offer is simple. Owners of eligible vehicles just need to register their vehicle on a dedicated website or visit any authorized JAC service center to schedule their free check-up and PMS.
According to JAC Philippines, this program isn’t just about a free service, it’s about providing peace of mind. By getting a complimentary check-up and PMS from JAC-trained personnel, owners can be confident that their vehicle is in optimal condition. Astara Philippines is also expanding its service center network nationwide, making it even more convenient to access expert care.
JAC and Astara Philippines are dedicated to providing robust, reliable service for every JAC car on the road. The brand stands by its promise of unwavering customer satisfaction and aftersales excellence, demonstrating a long-term commitment to its community of owners. This strategic initiative focuses on several key areas to enhance customer satisfaction:
Improved service & support
Owners of 2017 to 2023 models can now get reliable, expert care from highly trained personnel for all JAC vehicles, regardless of warranty status.
Enhanced convenience
Customers can expect faster and more efficient service visits through JAC Philippines’ network of authorized service centers nationwide. Currently there are three authorized service centers across the country. Over the next six months, the goal is to expand this network to seven. This expansion aims to reduce waiting times and improve accessibility across key locations.
Exclusive owner benefits
JAC Philippines will honor warranties of JAC vehicles bought from 2017 to 2023, despite those vehicles being purchased from a different distributor. These JAC vehicle owners will also be offered free PMS and check-up. On top of this, customers can expect up to 10% discount on parts and 20% discount of labor from authorized JAC service centers.
Personalized, customer-centered service
JAC Philippines remains committed to delivering a seamless and customer-focused service experience, offering convenient scheduling options, responsive support, and personalized service solutions tailored to each owner’s needs.
JAC Philippines strongly encourages all existing customers, especially those who purchased their vehicles between 2017 to 2023 to take advantage of this program by registering their vehicles through the website or visit any JAC service center to get their complimentary check-up.
Comprehensive customer support contact information will be readily available to assist with any inquiries. JAC Philippines will also offer a concierge service to reach out to customers who sign up and complete the official aftersales form.
This initiative reinforces JAC’s long-term value proposition by highlighting its unwavering commitment to customer satisfaction, innovation, and aftersales excellence. JAC remains genuinely steadfast in its mission to deliver high-quality vehicles backed by robust, reliable service, to earn the confidence of both its current and prospective customers.
Customers may register through the official aftersales form at www.jacmotors.com.ph to schedule their free check-up at any participating dealership. For assistance, contact Customer Care at 0926-013-7798 or email customercare@jacmotors.com.ph.
JAC dealerships are currently located in Iloilo, Manila Bay and Quezon Avenue.
For more information on JAC Cars Philippines, visit www.jacmotors.com.ph or follow @jaccarsph on Facebook and Instagram.
