On August 10, 2012, the distributor company for Mazda vehicles and parts, Bermaz Auto Philippines Inc, was incorporated. The rest, they say, is history.
In the decade that followed, BAP brought in Mazda’s diverse line-up of stylish and award-winning vehicles: the Mazda2, Mazda3, Mazda6, CX-3, CX-30, CX-5, CX-8, CX-9, MX-5, and BT-50. Imbued with the head-turning KODO design language, premium Japanese craftsmanship, and fuel-efficient Skyactiv Technology, it has helped Mazda carve in-roads in the Philippine market.
Beyond just offering high-quality products to Filipino customers, Mazda Philippines revolutionized aftersales service by introducing the country’s first all-inclusive ownership program—Yojin3 in 2013. This bundled a 3-year warranty and 3-year roadside assistance with 3-year free periodic maintenance service. In 2020, this was extended to a 5-year free service plan.
These aftersales initiatives helped Mazda rank first in the J.D. Power Customer Service Index (CSI) in 2016 and 2019. This level of customer care can now be experienced through one of Mazda’s 16 3S dealerships nationwide: Mazda Greenhills, Mazda Pasig, Mazda Quezon Avenue, Mazda Makati, Mazda Alabang, Mazda Sta. Rosa, Mazda Pulilan, Mazda Pampanga, Mazda Dagupan, Mazda Cabanatuan, Mazda Tarlac, Mazda Cebu, Mazda Iloilo, Mazda Negros, Mazda Cagayan De Oro, and Mazda Davao.
Aside from giving great products and high level of customer service, Mazda Philippines also nurtured a close relationship with several Mazda car clubs, fostering a feeling not just of camaraderie, but of family as well.
Ultimately, Mazda Philippines’ commitment expanded to sustainability with the inauguration of its net zero facility in Cabuyao, Laguna known as the Mazda Center of Excellence (MCOE) in 2019.
Spanning a total area of 2.5 hectares, the warehouse and training facility is a testament to Mazda’s dedication to better serve the Philippine market. The facility can house 952 cars in its 12,269-square-meter covered vehicle depot prior to its deliver to dealerships. It generates its own electricity—up to 145,000-kWh annually using its 270 solar panels. The MCOE can also harvest and store up to 135,000 liters of rain water which can used to wash Mazda vehicles before delivery and for general housekeeping.
The MCOE is just one part of Mazda Philippines’ alignment to Mazda’s global long-term vision of Sustainable Zoom-Zoom 2030. Sustainable Zoom-Zoom 2030 has three interconnected pillars: People, Earth, and Society.
Internally, Mazda Philippines offers an environment for growth for its employees which have now become partners for life. Their partnership with the MFI Polytechnic Institute resulted in the graduation of 230 students, with some ending up working for Mazda Philippines, its dealer partners, and the automotive industry in general.
In 2020, at the height of the COVID-19 pandemic, Mazda Philippines initiated the Food for Heroes program wherein fresh, homecooked meals were distributed to frontliners. A total of 6,000 meals were distributed across four hospitals over a three-month period.
Looking to reduce their global carbon dioxide emissions from a “well-to-wheel” perspective, which considers emissions over the vehicle’s entire life cycle, Mazda is instituting a Multi-Solution approach wherein they will introduce appropriate powertrain options in consideration of each country’s energy policies and energy mix. This aims to reduce their CO2 emissions to 50 percent of 2010 levels by 2030, with an eye to achieving a 90 percent reduction by 2050.
Recognizing that traditional fuel options still remain during the transition to a carbon neutral society, Mazda Philippines inked a partnership with Pilipinas Shell. In fact, they are the first local carmaker to participate in a carbon offset program. The program calculates a fleet’s overall fuel expenditure and its associated CO2 emissions. The emissions are compensated by carbon credits purchased by Pilipinas Shell for the customers from a global portfolio of nature-based projects. Last year, Mazda Philippines was able to offset 11 tons of carbon dioxide from their fleet’s overall fuel expenditure.
Since planting trees is the easiest method to sink carbon back into the earth, Mazda Philippines initiated a program with the Department of Environment and Natural Resources (DENR). Supported by a community in Siniloan, Laguna, they will plant 500 trees on one hectare of land in 5 years. This year, 200 trees have already been planted.
Going beyond carbon offsetting, Mazda Philippines has also entered into partnerships with the Katala Foundation for conservation efforts of the endangered Philippine Pangolin and with the Mt. Pulag National Park for the production of an informative and educational video that will help the community understand the fragility of the environment and the importance of its protection.
“Mazda has gone a long way since we started back in 2012. We could not have done it without the support of our dealer partners, our owners, the various Mazda clubs, and the media. You guys have always been part of it, and have always been there for us,” said Steven Tan, president of Bermaz Auto Philippines.
With such unwavering support, BAP and Mazda are creating a future in which people, the earth, and society can co-exist with cars – a celebration of driving and a strong emotional connection with each other.
Bermaz Auto Philippines, Inc. (Mazda Philippines) is the exclusive distributor of Mazda vehicles and parts in the Philippines. Mazda Philippines’ exemplary after-sales service record has been ranked #1 in the industry twice–in the 2016 and 2019 J.D. Power Customer Service Index Study. There are 16 Mazda 3S dealerships located across the Philippines and Metro Manila – Mazda Greenhills, Mazda Pasig, Mazda Quezon Avenue, Mazda Makati, Mazda Alabang, Mazda Sta. Rosa, Mazda Pulilan, Mazda Pampanga, Mazda Dagupan, Mazda Cabanatuan, Mazda Tarlac, Mazda Cebu, Mazda Iloilo, Mazda Negros, Mazda Cagayan De Oro, and Mazda Davao.
