PLDT and Smart advocate for mental wellness and resilience in the workplace

When people start positive conversations on mental health, they begin to break barriers and destigmatize what mental health is all about. Mental health, just like one’s physical health, is important. Both are personal journeys that require room for growth and understanding – the ability to fully embrace oneself.

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During the first-ever virtual Public Relations (PR Congress) by the Public Relations Society of the Philippines (PRSP), a session featured Jane Fordham, who talked about the importance of mental health in the workplace.

Fordham, who founded her own consulting firm, underscored the importance of building an empathetic culture in the workplace, which starts by being kind to oneself. “We must not suffer alone. We are our own worst critics and it is important to be kind to ourselves. We must have room for acceptance and realism – the knowledge that we are living in unprecedented times,” Fordham said.

People’s lives have turned upside down because of the pandemic. According to Fordham, due that the global pandemic, people felt a certain amount of uncertainty, shock and anxiety because of the prolonged disruption. To Fordham, gaining control is important because it allows one to be able to create boundaries, build routines and find a lsense of normalcy amid the pandemic.

She also emphasized that similar to physical health, approaching one’s mental health requires a proactive mindset. “Just like exercising or training a muscle, our mental health needs to create a routine based on good habits, adopt lifestyle and working practices to optimize our well-being. These will make ourselves more resilient to challenges,” Fordham added.

Creating a safe space in the workplace 

Fordham quoted Harvard Business School Professor Amy Edmondson who described psychological safety as “a belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes.”  This is key in building a workplace that is anchored on kindness, empathy and trust. Employees feel safe in their own place of work and they gain confidence in taking on interpersonal risks. This also helps a company to manage talent and optimize productivity.

This is the kind of culture that PLDT, the country’s largest integrated telco, and its wireless subsidiary Smart Communications, are promoting in the workplace. The companies have created programs to help employees strengthen their mental health and resilience, especially amid the pandemic. 

The companies have launched the “Mind Your Health” campaign, a series of online talks that invite clinical experts and mental health advocates to talk about various mental health issues that range from dealing with mental illnesses and mental health advocacy campaigns.

PLDT and Smart also have online courses to help employees manage their mental well-being. Some of the online courses include topics on de-stressing, meditation and movement, stress management; workplace positivity; and resilience amid unexpected change.

To provide employees with access to mental health services, PLDT and Smart also partnered with professional counselors. Employees can book appointments online and seek treatment and counseling.