Expect Extraordinary Service with MG Philippines’ new Online Aftersales Services

MG Philippines makes its latest aftersales services available online for a more convenient, practical, and unique MG ownership experience. While representative of the brand’s burgeoning online presence, these online aftersales services also address the public need to practice safety in the time of this COVID-19 pandemic by encouraging social distancing and remote contact with MG consultants and technicians. 

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Real-Time Response with MG Live Chat Support 

The MG Philippines website, aside from providing valuable information on all your favorite MG models, promos, and aftersales services, now hosts MG Live Chat Support, an innovative communication tool that quickly connects customers to accredited MG Philippines consultants for any MG-related inquiries. 

MG Live Chat Support on both desktop and mobile versions of mgmotor.com.ph is staffed by MG Philippines consultants on weekdays, Monday to Friday, from 9am to 6pm daily. Enter your query in the chat box and expect a real-time response from an MG staff after just a few moments. MG Live Chat Support is also fully functioning after work hours and on weekends: simply enter your contact details and your inquiries, and you can expect a reply from us on the next work day. 

MG Live Chat Support may also be used to schedule your next visit to the MG dealership of your choice, whether this is to take a closer look at the cars and to go on a test drive, or to have your MG serviced by members of our MG-trained and accredited technicians. 

Home Vehicle Consultation with MG Online Garage

With the MG Online Garage Service, clients can now consult with MG aftersales service professionals who can conduct remote vehicle diagnosis over video chat. This service allows MG Philippines’ aftersales professionals to make quick, informed opinions on vehicles, without requiring the client to physically go to a dealership. 

The MG Online Garage is likewise a means for MG service professionals to assess whether or not a client is eligible for the MG Mobile Garage home service, where a certified MG technician will visit a client to do work on their vehicle right in their garage. MG’s technicians are also trained to practice social distancing and practice safety and hygiene precautions even when making house calls and other such trips outside of dealerships. 

To schedule a video consultation and vehicle diagnosis with the MG Online Garage Service, please send a message to reachus@mgmotor.com.ph, call the 24/7 MG hotline at (02) 5328-4664, or send us a message via the My MG App. 

Easy Service Scheduling via the My MG App

MG dealerships nationwide encourage all clients to call their preferred dealerships in advance or use the My MG mobile app to schedule appointments before making a visit, as this will ensure that the needs of each client are fulfilled while adhering to the global recommendation to practice safe social distancing and limiting the amount of people in dealerships at any given time.

MG Dealerships Sanitization Protocols

To maximize health and safety, the following enhanced safety measures are progressively put in place at MG Philippine dealerships nationwide: 

• Foot pad disinfectants at showroom main entrance and service workshop entrance
• Hand sanitizer dispensers available around the showroom floor and in the admin offices
• Body temperature scanning for all who enter the dealership premises 
• Scheduled vehicle and parts delivery (with disinfection)
• Appointment-based service transactions 
• Sanitized consultation area for clients 
• Scheduled daily and weekly sanitization of all areas in dealership facility

Visit mgmotor.com.ph for more information. Be sure to follow MG Philippines on social media: OfficialMGPhilippines (Facebook) and @mg_philippines (Instagram and Twitter) for more news updates and to get the latest on your favorite modern, stylish, British-bred MG models.