BPI pioneers audio payment confirmation with Soundbox innovation

Soundbox device enables merchants to streamline payment process with audio confirmation of successful transactions.

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The Bank of the Philippine Islands (BPI) introduces Soundbox, the first audio-based payment confirmation device in the Philippine banking industry. This breakthrough innovation provides real-time audio confirmation for payments made through BPI OneQR, enabling business owners to further streamline payment process and improve overall customer experience.

Redefining payment convenience

Traditionally, QR code payments require merchants to confirm transactions with customers via SMS notifications. Soundbox improves this process by delivering instant voice alerts for successful payments. This clear and distinct sound ensures that both the merchant and the customer receive immediate confirmation for the successful transaction, offering both merchants and customers a faster payment experience. 

“Soundbox brings QR payments to a higher level, providing an innovative way to confirm payment instantly when using BPI OneQR.” said Rally Jereza, Head of BPI Agency Banking.  

The audible alerts allow the sellers to speed up the payment process and cater to faster checkouts, enabling merchants to process more transactions, especially in high-traffic environments. The compact design and voice confirmation features also make Soundbox devices ideal for a range of businesses – from small street vendors to large retail chains – providing a consistent customer experience. 

Driving innovation in digital payments

BPI plans to expand the deployment of Soundbox to high-traffic sectors such as food and retail, addressing the needs of businesses that experience high customer volume and long queues. 

As a pioneer in the Philippine banking sector, BPI continues to lead the way in digital transformation, offering innovative solutions to enhance customer experience and support merchants in streamlining operations. 

The addition of Soundbox to BPI OneQR, the bank’s real-time payment solution, is another step forward in BPI’s mission to provide accessible, efficient, and secure financial solutions.