At the height of the Enhanced Community Quarantine (ECQ) in Metro Manila where only one person per household can go out to get food and medical supplies, 2GO Express, the first and last mile fulfillment partner, and the courier solutions provider of 2GO Group Inc., heeded the market’s call for an on-demand same-day delivery service of essential goods via 2GO Hyperlocal.
2GO Retail Operations Manager Randy Zafra recalled, “There were several customers looking for this kind of solution, especially during the lockdown last year. The first time we launched the service, we were delivering to any part of Metro Manila, but we did not have enough time to fulfill all deliveries. Therefore, we finetuned the hyperlocal model with WalterMart Makati and served customers within the 5 km to 8 km radius.”
2GO Express, having a fleet of over 800 motorcycles nationwide, deployed assigned couriers in Makati to dispatch goods, and conveniently serve the community for their grocery needs.
With WalterMart Supermarket’s online platform, WalterMart.com, customers are offered a wide selection of fresh products to choose from and are given full control to manage their orders from the comforts of their home. WalterMart Delivery then picks and packs the items to be turned over to onsite dispatchers of 2GO Express for organization of addresses, routes, and delivery.
Cashless payment options are available on WalterMart’s website. On the other hand, cash-on delivery and credit card transactions are accommodated upon delivery, “WalterMart lends us their wireless terminals in which customers can swipe their credit cards upon receipt of orders.”
Since its soft launch, WalterMart has been serving hundreds of homes for their household needs with the help of 2GO Hyperlocal to fulfill the deliveries. Zafra said, “Finally, we were able to come up with a viable pilot project together with WalterMart, and we are looking to serve WalterMart North
Edsa next, and possibly provincial locations in Central Luzon like WalterMart Carmona, Cavite, and WalterMart Sta. Maria, Bulacan.”
According to WalterMart Supermarket’s Head of Delivery Victor Paul Intal, “Last mile delivery is key in serving WalterMart.com customers with fresh staples and essential groceries for their same-day needs. Finding the right logistics partner that is reliable and able to serve the growing customer base is an important component for us in choosing to work with 2GO.”
Meanwhile, 2GO Hyperlocal has started carrying out deliveries for SM Supermarket. As per Zafra, the team is planning to deploy larger vehicles, which are “an ideal solution” to dispatch more and bigger items in a single trip to serve the respective communities.
For interisland shipments, 2GO Express now offers the best lead times in delivering documents and parcels from Manila to major cities in Visayas and Mindanao in as fast as a day or three via express delivery.
“We leverage on our broad network of over 2,800 company-owned stores and authorized agents in strategic locations, supported by a transportation fleet of motor couriers and trucks, including 10 vessels sailing to 20 major ports of call in the country. With reliable schedules and trip frequencies, 2GO makes same-day and next-day delivery possible across the archipelago,” Zafra concluded.
To inquire about this service, please visit 2GO’s website, https://www.2go.com.ph, email us at 2GO_solutions@2GO.com.ph, call the hotline (02) 8 528 7400, or visit any 2GO outlet near you.
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